In the UK, certain addresses are linked directly to official agencies that handle sensitive and regulated information. One such address is PO Box 481, Fareham, PO14 9FS.
If you’ve ever received a letter from this postcode or been asked to send documents there, you may wonder who it belongs to and what it’s used for.
Understanding the significance of this address can clarify many questions around criminal record checks and international documentation. Let’s explore who uses this address and what you need to know about it.
What Is PO Box 481 Fareham PO14 9FS?

PO Box 481, located in Fareham, Hampshire, is a designated mailing address used by a UK national authority that deals with official documentation. Unlike a physical office location, this PO Box is used strictly for receiving and sending correspondence related to official requests.
The use of a PO Box adds a layer of mail security and ensures that postal communications are directed to a secure facility.
While some institutions may request a physical street address for verification, the PO Box remains fully functional for most government-related interactions.
Why Does It Matter?
This PO Box holds significance due to its official government use and its role in international documentation.
- It is used for secure mail communications
- Associated with sensitive documents, including criminal records
- Enables tracking and organisation of public applications
- Helps manage a large volume of national and international correspondence
- Forms part of the UK’s wider policing and legal support systems
By centralising communication, it becomes easier to manage services like issuing Police Certificates and handling subject access requests. The address is known and recognised by many global institutions, making it trustworthy and reliable.
What Location Does the PO14 9FS Refer?
The PO14 9FS postcode corresponds to the area of Fareham, a town situated in Hampshire, South East England. This specific postcode is assigned to the national police agency’s postal system rather than a standard residential or business building.
Fareham is well-positioned between the larger cities of Portsmouth and Southampton, and it’s an ideal location for a secure mailing service.
While the address is only a PO Box and not open to the public, its location reflects strategic positioning for accessibility and logistics across the UK.
Who Is Behind PO Box 481 Fareham PO14 9FS?

The address PO Box 481, Fareham, Hampshire, PO14 9FS is for the ACRO Criminal Records Office, a national police unit that manages criminal record information, including the issuing of police certificates.
This government-linked entity plays a key role in handling legal disclosures and documentation related to a person’s past or current criminal record, often required for immigration, travel, and other formal processes.
This PO Box is primarily used as a mailing address for receiving correspondence and payments. However, it is worth noting that some institutions, such as banks, may request a physical street address for certain transactions.
What Is ACRO Criminal Records Office and What Services Do They Offer?
ACRO stands for the Criminal Records Office, which is a national police unit dedicated to maintaining and releasing criminal record information.
The services they offer include:
- Issuing Police Certificates for visa and immigration use
- Processing Subject Access Requests
- Providing International Child Protection Certificates
- Facilitating disclosures for employment and legal procedures
The office is responsible for ensuring this information is securely managed and shared only with the proper authorities or individual applicants.
It supports both UK citizens and international applicants, helping them meet background check requirements for overseas applications and formal verifications. Its systems are designed to offer clarity and compliance with legal obligations.
Why Might You Receive a Letter from PO Box 481 Fareham?
Receiving a letter from this PO Box usually indicates involvement in a criminal record process. There are several reasons you may receive a communication:
Police Certificate Application
If you’ve applied for a Police Certificate, which is often required for immigration, residency, or visa purposes, the official response will most likely come from this address.
Subject Access Request Response
This may relate to a formal request for access to your own criminal record information under UK data protection and privacy laws.
Clarification or Updates
You may receive a detailed letter explaining certain terminologies, such as “No Trace” or “No Live Trace,” and providing clarification on how these appear on your certificate.
Freedom of Information Request
If you submitted a Freedom of Information (FOI) request concerning national police records or criminal data, this postal address might be used to send you the official response.
Every letter should be reviewed carefully to understand its context. The sender will typically indicate what the letter is about and what action, if any, is required from you.
How Does the PO14 9FS Postcode Link to Police Certificates and International Travel?

The postcode PO14 9FS is the official mailing point for Police Certificates, which are often required for:
- International visa applications
- Employment abroad
- Student exchanges or work placements overseas
- Adoption or volunteering abroad
These Police Certificates summarise an individual’s UK criminal record history and are requested by foreign authorities to assess your background.
The documents issued through this address carry legal weight and are accepted globally by consulates and immigration authorities.
The PO Box thus serves as a critical link between UK law enforcement and international administrative systems. Its location and secure handling make it a trusted postal point for these legal documents.
What Should You Do If You Receive Correspondence from PO Box 481 Fareham?
Receiving a letter from this PO Box should not cause panic, but it should be taken seriously. Here’s what to do:
Step 1: Identify the Sender
- Check if the letter is from the police unit handling criminal records.
- Confirm that it relates to a Police Certificate or request you submitted.
Step 2: Read the Document Carefully
- Look for any instructions, updates, or status notifications.
- Understand key terms such as “No Trace” or “Pending Prosecution.”
Step 3: Take Appropriate Action
- If a response is required, follow the steps outlined in the letter.
- Retain a copy for your records in case it’s needed later.
Important Notes:
- If unsure about the content, contact the customer service team listed in the letter.
- Don’t discard the letter without confirming its relevance.
This correspondence may affect visa applications, background checks, or legal proceedings, so careful handling is necessary.
How Do You Contact ACRO via PO Box 481 or Online Services?

ACRO provides multiple ways to get in touch if you need support or further clarification.
Here’s a breakdown of the contact options:
| Contact Method | Details |
| Phone | +44 (0)23 8045 1477 |
| customer.services@acro.police.uk | |
| Website | acro.police.uk |
| Opening Hours | Mon–Fri, 7:30 am to 6:00 pm (UK Time) |
Additional Notes:
- They are closed on English and Welsh bank holidays
- Calls from services like WeQ4U are not accepted
- Email is recommended for non-urgent inquiries
Use the contact form on their website if your query relates to Police Certificates, child protection, or access to your own record.
How Secure and Confidential Are ACRO’s Communications to PO Box 481 Fareham?
Security and confidentiality are crucial when handling sensitive personal information. The communication via PO Box 481 is designed to uphold legal and ethical standards.
- All documents are processed in secure government-run environments
- Personal data is handled under strict UK data protection laws
- Certificates and information are sent in sealed formats to prevent tampering
The postal system used ensures that no unauthorised access occurs during transit. Whether you’re applying for a certificate or receiving a decision, all materials sent and received through this address are protected under data privacy regulations.
Conclusion
PO Box 481 Fareham PO14 9FS serves a specific and important role in the UK’s national security and international cooperation efforts.
Managed by a dedicated policing unit, it is used to facilitate sensitive communications like Police Certificates, access requests, and official record documentation. Understanding who uses this address and why helps you respond appropriately if you receive mail from it.
When handled correctly, these services help individuals move through legal and immigration systems with verified documentation and peace of mind.
Frequently Asked Questions
What does ACRO stand for and what does it do?
ACRO stands for the Criminal Records Office, and it handles UK criminal record disclosures. It provides Police Certificates and related legal documents.
How long does it take to receive a police certificate from ACRO?
Standard processing takes around 10 working days. Premium services may deliver results sooner depending on the application.
Is the ACRO PO Box used for both UK and international applications?
Yes, the address handles applications from both UK-based and international individuals. It is used for sending and receiving global criminal record documentation.
Can I track the progress of my ACRO application?
You can track your application through the online portal. Updates are usually sent to the registered email address.
What’s the difference between a subject access request and a police certificate?
A subject access request gives you access to your full criminal record. A Police Certificate summarises your record for international use.
Do I need a police certificate for UK immigration purposes?
It depends on the visa type. Some UK immigration processes may require it, particularly for long-term residency or work abroad applications.
Is the information shared by ACRO with third parties?
ACRO only shares your information with authorised bodies. Your data is protected and handled according to strict privacy laws.