PO Box 5305 Lancing BN11 9WD | Who Uses This UK Address?

In the UK, unexpected charges or unfamiliar PO Box addresses on your bank statement can cause concern. One such frequently searched address is PO Box 5305, Lancing, BN11 9WD. If you’ve stumbled upon this, you’re not alone.

This PO Box is associated with a group of services related to identity protection, membership benefits, and credit monitoring. But who really uses this address, and why?

This blog post will walk you through everything you need to know about PO Box 5305 Lancing, the companies behind it, what services they offer, and how you can manage or cancel memberships tied to it.

What Is PO Box 5305 Lancing BN11 9WD?

PO Box 5305 in Lancing is a centralised postal address used by multiple consumer service providers that focus on identity protection, credit monitoring, and cashback rewards. All of these services are part of the portfolio of Tenerity Limited, a legitimate UK-based company.

This PO Box allows Tenerity and its brands to streamline communications such as:

• Subscription queries
• Membership cancellations
• Customer service complaints or account updates

By using a PO Box instead of a traditional office address, Tenerity ensures all incoming mail is directed efficiently to the appropriate support teams without delays or misrouting.

The use of a shared PO Box also helps ensure that sensitive documents are processed securely and systematically.

Why Is PO Box 5305 Lancing Commonly Seen on Billing Statements?

If you’ve been charged by a service you don’t recognise and noticed PO Box 5305 Lancing BN11 9WD linked to that charge, you’re not alone. Many consumers encounter this address in connection with trial offers or membership services they unknowingly activated online.

This address is most frequently used on:

• Monthly or annual billing notifications
• Bank statement charge descriptions
• Customer support responses
• Cancellation confirmations

Charges related to this PO Box typically come from credit monitoring tools, cashback memberships, or identity theft protection services that begin with a free trial and automatically renew into paid subscriptions if not cancelled.

Who Uses PO Box 5305 Lancing BN11 9WD?

PO Box 5305 Lancing BN11 9WD is primarily used by a range of UK-based subscription services operated by Tenerity Limited. These services provide financial protection, cashback rewards, and identity monitoring solutions for customers across the UK.

Among the main services linked to this address is Complete Savings, a cashback and discount membership programme that offers users money back on online purchases, often after shopping with partner retailers. PrivacyGuard UK is another service, specialising in credit monitoring and identity protection by alerting customers to unusual financial activity.

Additionally, Sentinel Gold provides round-the-clock assistance for lost or stolen documents, supporting fraud prevention and card replacement.

Other associated services include Manage My Credit, which helps users monitor their financial health, and American Express Identity Defence Platinum, offering identity monitoring and fraud protection. Together, these highlight Tenerity’s wide-ranging consumer protection offerings.

Why Are People Contacting PO Box 5305 Lancing?

People contact PO Box 5305 Lancing for various reasons, most commonly when dealing with subscription or financial protection services managed by Tenerity.

Many individuals write to this address if they want to cancel a membership, dispute a charge on their bank statement, or request assistance with login and account access issues. Others use it when they need official documentation or support connected to identity monitoring and protection services.

Tenerity established this PO Box as a central hub to manage written communications securely and efficiently. While emails or online forms can sometimes be delayed or overlooked, physical correspondence sent to this address is handled by trained staff.

These specialists focus on subscription queries, fraud concerns, and sensitive account matters, ensuring requests are carefully processed with the necessary attention to detail.

Should You Be Concerned If You See This Address?

Not necessarily. While it might be alarming to receive a charge from an unfamiliar source, PO Box 5305 Lancing BN11 9WD is not a scam address. It belongs to Tenerity Limited, which operates many legitimate consumer services in the UK.

The confusion typically arises from:

• Forgetting you signed up for a trial
• Being unaware the trial auto-renews
• Not recognising the parent company behind the brand

That said, you should always:

• Check your emails for registration confirmation
• Contact customer support for clarification
• Review your bank statement for prior activity

If you’re still unsure, your bank can help you investigate or block future charges.

What Should You Do If You Suspect Fraud?

If you’re certain you didn’t sign up for any of these services:

• Immediately contact the relevant service using the listed phone numbers or email addresses
• Request a full breakdown of when and how your details were registered
• Inform your bank and initiate a chargeback if necessary
• Report the matter to Action Fraud or the Financial Ombudsman Service if you believe it was unauthorised

Tenerity is required by law to keep records of all customer enrolments and communications. They can provide proof if needed.

What Are the Best Ways to Contact the Companies Using PO Box 5305?

If you need to reach the companies associated with PO Box 5305 Lancing, there are several ways to do so beyond mailing a letter. Phone numbers, emails, and websites are often the quickest way to get support, depending on the service you are contacting.

Here’s a quick reference with the key contact details:

Using these direct channels will save you time and ensure your request is routed to the right team without unnecessary delays.

Conclusion

PO Box 5305 Lancing BN11 9WD is a central mailing address used by several reputable UK services offering cashback, identity protection, and credit monitoring, all operated by Tenerity Limited.

Whether you’ve noticed a charge on your bank account, need to cancel a subscription, or are simply curious about the source of a letter, understanding what this address is used for can help you act with confidence.

By using the contact details provided and following the recommended steps, you can manage your subscriptions, protect your finances, and avoid future confusion over unfamiliar charges or communications.

Frequently Asked Questions

How Can I Find Out Why I Was Charged by Complete Savings?

Review your emails for any registration confirmation or contact their support for a breakdown of your account activity and charges.

Are Tenerity Limited Services Safe to Use in the UK?

Yes. Tenerity Limited is a legitimate, registered business offering consumer protection services in compliance with UK laws.

What’s the Link Between Credit Reports and These Subscription Services?

Services like PrivacyGuard use credit data from TransUnion to track your credit activity and alert you to changes or suspicious behaviour.

Can I Get a Refund from One of These Services?

Refunds are often available if cancellation is done early in the billing cycle or if you can prove unintentional enrolment.

Is There a Trial Period for Services Like PrivacyGuard or Complete Savings?

Yes, typically these services offer a 30-day free trial before charging a monthly fee.

How Can I Prevent Future Unwanted Charges from Similar Services?

Always read subscription terms before signing up, and monitor your bank statements regularly for unfamiliar entries.

What Should I Do If I Can’t Reach Customer Service at These Companies?

Try reaching out by email and keep documentation. If needed, escalate to your bank or the Financial Ombudsman Service.