Have you received a letter from PO Box 2579 Cardiff and found yourself unsure who sent it or why? You’re not alone. Thousands of UK residents receive similar correspondence each year, often without knowing the origin.
PO Boxes can seem mysterious, especially when linked to government entities. In this blog, we’ll explore exactly what this specific address represents, why you might receive mail from it, and how to respond appropriately.
Whether it’s a council notification or financial aid correspondence, understanding its source is essential for peace of mind and proper action.
What Is PO Box 2579 Cardiff and Where Is It Located?

PO Box 2579 Cardiff is a postal address used by a recognised public body based in Cardiff, Wales. While it does not specify a street name, it is a designated location tied to government-related correspondence, particularly for administrative purposes.
The postcode associated with this PO Box, CF23 0LG, places it in the East Cardiff area, known for hosting several secure postal service units and governmental communication centres.
According to top mapping tools, including Doogal and Secret Bases, the area surrounding CF23 0LG houses controlled facilities for official UK governmental operations.
These PO Boxes offer a secure and centralised method for processing mail efficiently without disclosing the exact operational locations of public offices.
This allows entities like councils or welfare departments to streamline documentation flow and maintain confidentiality when communicating with the public.
Who Uses the Address PO Box 2579 Cardiff?
The PO Box 2579 Cardiff address is predominantly used by government-affiliated organisations. Most notably, it is linked with Cardiff Council, which handles a broad range of civil and administrative duties on behalf of local residents.
Common forms of mail sent from this address include official notices such as Penalty Charge Notices (PCNs) related to traffic or parking violations.
Additionally, some correspondence may originate from departments that deal with public welfare, housing, or environmental services.
The Discretionary Assistance Fund (DAF), which provides emergency financial support to eligible individuals in Wales, is also known to use this PO Box for certain types of communication.
While not every letter sent from PO Box 2579 will carry the same purpose, the consistent factor is that the origin of the mail is an authorised government entity.
Recipients can be assured that such communication is legitimate and likely concerns important civic, legal, or welfare-related matters.
Why Might You Receive a Letter from PO Box 2579 Cardiff?

Receiving mail from PO Box 2579 Cardiff could mean the sender is a governmental body responding to, or initiating, a process involving you. While the exact nature of the correspondence may vary, there are several common reasons you might receive such a letter.
Here are possible reasons:
- Penalty Charge Notice (PCN): Often related to parking or traffic violations within Cardiff and surrounding regulated enforcement zones.
- Housing benefit assessments: Especially if you have applied for support or changes in entitlements or housing-related financial assistance.
- Council Tax enquiries: Notifications of outstanding payments or reviews issued by Cardiff Council Revenue Department staff.
- Verification of identity: For applications submitted to Cardiff Council services requiring documentation or official eligibility checks.
- Support scheme communication: Including funding or aid-related programmes like the Discretionary Assistance Fund (DAF) or similar.
The appearance of a letter from this PO Box typically signals a formal communication, not marketing or junk mail.
The envelope may carry branding like “Cardiff.gov.uk,” which further indicates its authenticity. Given the formal nature of such letters, it’s crucial to open them promptly and follow the instructions provided.
What Is the Connection Between PO Box 2579 and the Discretionary Assistance Fund?
If you’ve received a letter from PO Box 2579 Cardiff and recently applied for financial support, you might be wondering about its connection to government aid schemes.
One such link is with the Discretionary Assistance Fund (DAF), which occasionally uses this address for specific correspondence.
Background of the Discretionary Assistance Fund (DAF)
The Discretionary Assistance Fund (DAF) is a Welsh Government scheme aimed at providing financial help to those facing significant hardship or emergency situations.
Although DAF primarily uses PO Box 2377 in Wrexham for outbound correspondence, recipients in Cardiff may be redirected or updated via the PO Box 2579 address due to internal communication flows.
Why Cardiff Residents Might Be Contacted?
Residents of Cardiff applying for DAF grants may receive updates, clarifications, or result letters from PO Box 2579. These could relate to Individual Assistance Payments or Emergency Assistance Payments, depending on the applicant’s circumstances and urgency.
Not All DAF Letters Use the Wrexham Address
Although the Wrexham PO Box (2377) is the primary outgoing mail address, some verification or secondary information might still be sent from PO Box 2579, especially when routed through Cardiff Council’s local support services or when the application involves local authority checks.
What Should You Do After Receiving Correspondence from PO Box 2579 Cardiff?

When you receive a letter from PO Box 2579 Cardiff, the first step is not to panic. Carefully open and read the entire content of the letter. This will help you determine the purpose of the communication and any deadlines or actions required.
Recommended next steps:
- Read the letter thoroughly: Don’t overlook small print or back pages.
- Identify the department: Look for department names like “Cardiff Council” or “Discretionary Assistance Fund.”
- Check for deadlines: PCNs and appeals often have strict timeframes, usually within 28 days.
- Review payment options: If it’s a fine or charge, there should be clear instructions on how to pay.
- Consider responding in writing: Especially if you wish to appeal or request more information.
If the message is unclear or you believe it was sent in error, contact the department using the contact details listed. Avoid discarding the letter until you have resolved the matter entirely.
How to Contact PO Box 2579 Cardiff or the Sending Organisation?
If you need to get in touch with the sender of the letter, contacting the correct department is key. The letter should usually provide specific contact details relevant to your issue.
However, in many cases, the Cardiff Council or the Discretionary Assistance Fund will be the appropriate channels for support.
Below is a summary of key contact information:
| Department | Contact Method | Details |
| Discretionary Assistance Fund (DAF) | Phone | 0800 859 5924 (Mon–Fri, 10:00–16:00) |
| DAF | daf.feedback@necsws.com | |
| Cardiff Council (PCN Queries) | Online | Visit the official Cardiff Council website for appeals and payments |
| Cardiff Council (General Enquiries) | Phone | Usually listed on the letter or at cardiff.gov.uk |
Make sure to quote your reference number, if provided, to help the representative locate your case quickly. Avoid delays when a deadline is approaching.
What Other Cardiff-Based PO Boxes Are Used by the Government?

Cardiff is home to several government departments and council offices that use PO Boxes to manage secure and high-volume correspondence.
Aside from PO Box 2579, others such as PO Box 2377 in Wrexham (used by DAF) and various internal mail-handling PO Boxes help ensure privacy, efficiency, and organisation.
These PO Boxes support a wide range of administrative functions, from issuing parking fines and tax notifications to handling emergency assistance requests.
They are part of a broader network of communication infrastructure used across the UK by government bodies to separate operational locations from postal addresses.
Each PO Box usually has a specific role or linked department, so receiving mail from them is a strong indicator of official engagement with public services.
Conclusion
Receiving mail from PO Box 2579 Cardiff can be surprising, but it is usually a formal communication from Cardiff Council or a Welsh Government department like the DAF.
Whether the letter relates to a parking fine or a benefits enquiry, taking timely action is important. The address is legitimate and serves as a secure contact point for vital services and citizen communications.
Always review the content of any letter you receive, verify its authenticity, and respond accordingly. Staying informed ensures you meet any obligations and avoid unnecessary penalties or missed support opportunities.
FAQs About PO Box 2579 Cardiff
Can the Discretionary Assistance Fund be contacted directly by phone?
Yes, the DAF has a public phone line listed on the official Welsh Government site for urgent or important enquiries.
How long does it take to receive a response after contacting PO Box 2579 Cardiff?
Typically, response times range between 5 to 10 working days, depending on the nature of the inquiry or request submitted.
Is PO Box 2579 Cardiff used for sending payments or cheques?
In some cases, yes, especially when it involves financial assistance from Welsh Government schemes like DAF or related programmes.
Does receiving mail from PO Box 2579 Cardiff affect credit scores or legal status?
No, mail from this address typically pertains to social or welfare-related support and does not affect credit ratings or legal standing.
Can I reply to a letter sent from PO Box 2579 Cardiff?
Usually, the letter will include contact instructions or a return address—check carefully before replying or taking any action.
Are there other PO Boxes in Wales used for confidential government communication?
Yes, several Welsh departments use PO Boxes for secure, confidential correspondence with the public across different services.
Can organisations other than the government use PO Box 2579 Cardiff?
No, this PO Box is believed to be exclusively used by the Welsh Government and its affiliated departments or related bodies.