Have you recently received a letter from PO Box 2501, Cardiff, CF23 0FP and wondered who sent it? This specific postal address is not random, it’s the official correspondence address used by a reputable financial services provider.
In the UK, many finance-related organisations use designated PO Boxes to handle customer communication. This particular one belongs to a well-established finance company under the Barclays Group umbrella.
If you’re unsure why you received something from this PO Box or want to confirm its authenticity, you’re not alone. This blog will help you understand who uses this address, what it means, and what actions you may need to take next.
Who Uses the Address PO Box 2501 Cardiff?
PO Box 2501, Cardiff, CF23 0FP is used by Clydesdale Financial Services Limited, trading as Barclays Partner Finance. This address serves as their main trading and mailing correspondence address for customers across the United Kingdom.
It is used for issuing important communications, such as loan documents, finance agreements, payment instructions, and service notifications.
This PO Box plays a critical role in customer relations and is tied directly to finance agreements managed by Barclays Partner Finance. If you’ve entered into a credit agreement or requested finance for a product from a partner retailer like Apple, communication related to your application, approval, or repayments will often come from this address.
The use of a PO Box also helps ensure consistent mail delivery regardless of internal office location changes. It is centrally managed and remains unchanged even when back-office or support teams relocate within the Barclays network.
Therefore, receiving a letter from PO Box 2501 Cardiff should immediately indicate a legitimate connection to Barclays Partner Finance and a matter related to your finance activity.
Who Are Barclays Partner Finance and What Do They Do?
Barclays Partner Finance is a division of the wider Barclays Group and operates under Clydesdale Financial Services Limited.
They specialise in providing point-of-sale consumer finance for major retail brands, including the Apple Online Store in the UK.
Their services typically involve offering instalment-based credit options for customers purchasing electronics, vehicles, or other consumer goods. Through strategic partnerships with businesses, they enable consumers to spread out payments over a set term.
Barclays Partner Finance is widely known for their transparent terms and regulated lending practices, serving as a reliable financial link between retailers and buyers.
All official documents and communications from this entity are processed through their Cardiff-based PO Box.
Why Did You Receive a Letter from PO Box 2501 Cardiff?
Receiving a letter from PO Box 2501, Cardiff could stem from various legitimate reasons related to Barclays Partner Finance. If you’re unsure why the letter was sent, here are the most common explanations:
- You recently applied for finance or credit through a third-party retailer.
- You have an active agreement and received an update, such as a payment reminder or account summary.
- There may be a query or follow-up about your Direct Debit setup or change.
- The letter could contain settlement figures or early payment options.
- A missed or delayed payment has triggered a reminder or late fee notification.
- Barclays needs more information to verify your identity, bank details, or address.
In some cases, letters may also relate to:
- Confirming changes to your finance terms or agreement updates.
- Customer service responses to queries submitted via phone or online.
- Dispute resolution documents, particularly if you’ve lodged a formal complaint.
Always check if the content of the letter matches any ongoing interactions or services you’ve had with Barclays Partner Finance. If you’re still unsure, contact them directly using verified customer service channels instead of using any contact details printed on the letter itself.
Is PO Box 2501 Cardiff Related to a Loan or Credit Agreement?
Yes, PO Box 2501 Cardiff is specifically used by Barclays Partner Finance for all correspondence linked to loan and credit agreements.
If you’ve purchased an item from a participating retailer and chosen to pay in instalments, the associated paperwork, including your credit contract, account balance, repayment schedule, and settlement figures, will be sent from this address.
This PO Box is part of their operational system, designed to handle a high volume of consumer credit communications. Whether you’re dealing with finance for a mobile phone, laptop, appliance, or even a motor vehicle, this address is used consistently for:
- Finance approvals and rejections
- Terms and conditions documents
- Notices about account activity or payment changes
- Direct debit confirmations or amendments
Using this address also ensures that your communication remains traceable and follows regulated documentation standards in the UK. It simplifies postal management and provides customers with a central point of contact should they need to respond via post.
If you’re in any kind of credit agreement facilitated by Barclays Partner Finance, this is the address you’ll be dealing with regularly.
What Kind of Services Does Barclays Partner Finance Provide?
Barclays Partner Finance provides a broad suite of financial services, designed for both consumers and business partners.
What Financing Options Are Available for Customers?
Customers can access point-of-sale credit, which includes:
- Interest-free financing over short and mid-term periods
- Interest-bearing credit for extended repayments
- Deferred payment schemes with flexible terms
These services are particularly popular with high-value purchases such as Apple products, electronics, home improvements, and even caravan finance. All repayment terms are clearly outlined and agreed upon before the finance is approved.
How Do Businesses Work with Barclays Partner Finance?
Retailers partner with Barclays to offer in-store and online credit to their customers, improving sales and providing more flexible purchase options.
Business clients benefit from:
- Integration with sales platforms for automatic finance options
- Credit risk assessment and management handled by Barclays
- Increased customer satisfaction through payment flexibility
Barclays Partner Finance essentially enables consumers to afford larger purchases while helping retailers increase their customer conversion rates.
This dual-value service model supports transparency, efficiency, and flexibility, making Barclays Partner Finance one of the most prominent names in UK consumer finance.
How Can You Confirm if the Letter Is Legitimate?
It’s important to ensure any letter from PO Box 2501 Cardiff is genuine before responding or providing personal information.
Steps to Confirm Authenticity
- Check your personal details: Genuine letters will mention your full name, agreement number, and accurate account details.
- Match reference numbers: Look for familiar references from past transactions or communications with Barclays.
- Contact Barclays directly: Use the contact numbers listed on their official website. Avoid calling numbers printed on the letter until verified.
- Search online for the address: If it’s listed on Barclays’ website or forums like MoneySavingExpert, it’s likely legitimate.
- Verify the content type: Real letters often include financial details, payment terms, or legal notifications, not vague or generic language.
Also, be cautious of letters that:
- Request urgent action or immediate payment
- Ask for personal or banking information via mail
- Contain spelling mistakes or unclear branding
When in doubt, contact Barclays Partner Finance using the verified customer service lines to confirm whether the letter is genuine and whether any action is needed on your part.
How to Contact PO Box 2501 Cardiff?
Barclays Partner Finance offers several ways to get in touch, depending on your enquiry. While PO Box 2501, Cardiff remains their official mailing address, they also provide comprehensive phone support.
| Reason for Contact | Contact Information |
| Customer Services (UK) | 0800 15 22 888 |
| Overseas Enquiries | +44 123 668 1763 |
| Application & Account Support | 0800 634 3919 (Mon–Sat, 9am–8pm) |
| Financial Difficulty – Car Loans | 0800 634 38960 |
| Financial Difficulty – Other Loans | 0800 161 5260 |
| Business Client Enquiries | 0800 634 3914 (Mon–Fri, 9am–8pm) |
| Automated Payment & Balance Line | 24/7 access via customer service phone |
All calls may be recorded for quality assurance. If you’re writing to PO Box 2501, ensure your full name, account number, and reference number are included in your correspondence to avoid delays.
While the postal service is secure, phone support often yields faster resolutions, especially for urgent matters like missed payments, credit disputes, or address updates.
Is PO Box 2501 Cardiff Still in Use in 2025?
Yes, PO Box 2501, Cardiff, CF23 0FP remains actively used by Barclays Partner Finance in 2025. Despite the growing shift to digital communication, Barclays continues to maintain this PO Box as part of its hybrid communication strategy.
It allows customers who prefer physical correspondence, or who need official documents by post, to receive consistent and timely updates.
The address remains central to their customer service infrastructure, especially for sensitive communication regarding credit agreements, repayment plans, and legal documentation.
In an age where phishing and impersonation are on the rise, having a trusted and recognisable postal address helps maintain customer confidence. If you’ve received mail from this PO Box recently, it is still considered a reliable and secure channel for your financial correspondence.
It also provides a traceable audit trail, which is useful in resolving disputes or confirming receipt of official documents. Customers should feel confident interacting with this address in 2025 and beyond.
Conclusion
Understanding why you received a letter from PO Box 2501 Cardiff starts with recognising its connection to Barclays Partner Finance.
This PO Box is not only a central hub for customer communications but also a trusted source for financial correspondence related to loans and credit agreements.
With partnerships across major retailers like Apple, Barclays Partner Finance uses this address to ensure efficient and secure delivery of financial information.
If you’ve recently received mail from this address, you now have the tools to confirm its legitimacy and take the appropriate next steps.
FAQs About PO Box 2501 Cardiff
What is the relationship between Barclays Bank and Barclays Partner Finance?
Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited, which operates under the Barclays Group umbrella.
Are there other Barclays addresses I should be aware of?
Yes, Barclays has multiple contact addresses and PO Boxes depending on the service area such as general banking, mortgages, and business services.
How secure is communication through a PO Box address?
PO Boxes like 2501 Cardiff are secure as they centralise communication and reduce risks associated with scattered postal systems.
Can third-party companies send letters from PO Box 2501 Cardiff?
Only authorised partners, such as Apple Retail UK Ltd working with Barclays Partner Finance, may use this address for customer communications.
Is PO Box 2501 Cardiff used for collections or repayments?
Yes, it is frequently used for sending repayment schedules, missed payment notices, and general loan correspondence.
How can I request a copy of my credit agreement from Barclays?
You can request your agreement by contacting their support team through official phone lines or by writing to the PO Box 2501 address.
Does Barclays Partner Finance offer support for financial difficulties?
Yes, they have dedicated phone lines and support teams to help customers manage payments or restructure finance terms during hardship.
