If you’re wondering whether DPD charge for redelivery in 2026, the answer is no. DPD does not normally charge for standard redelivery in the UK if you miss a parcel.
You can rearrange delivery for free via the website or app, with options like choosing a new date, leaving it with a neighbour, selecting a safe place, or collecting from a Pickup shop.
Any messages asking for payment are usually scams, not official DPD communications
Key points to know:
- DPD redelivery is normally free in the UK
- You can change delivery options online or in the DPD app
- Parcels can be redirected to a neighbour, safe place, or Pickup shop
- DPD does not charge for rearranging standard deliveries
- Messages asking for payment are usually scams
Understanding DPD’s redelivery policy helps you avoid unnecessary charges, confusion, and potential fraud while managing your deliveries more efficiently.
Why Do People Think DPD Charge for Redelivery?
Many people believe DPD charge for redelivery because they receive texts or emails shortly after missing a parcel. These messages often request a small fee before delivery can be rearranged, which can seem genuine since they arrive when you are already expecting a parcel.
In reality, DPD does not usually charge for standard redelivery in the UK. Most payment requests are misleading and are often linked to scams or external policies rather than DPD itself.
- Scam messages imitate DPD branding and request payment
- Some retailers may apply their own delivery charges
- Timing of messages makes them appear legitimate
Understanding this helps you avoid unnecessary costs and identify fraudulent messages more easily.
What Is DPD’s Redelivery Policy After a Missed Delivery?
DPD’s redelivery policy is designed to give you control over what happens next. If the first delivery attempt fails, the parcel is not immediately returned to the sender. Instead, DPD gives you a chance to manage the delivery online.
You will usually receive a text message or email within minutes. The notification includes a tracking link, allowing you to decide how you want to receive the parcel.
How Are You Notified After a Missed Delivery?
Most customers receive either an SMS, an email, or both. The message normally explains:
- When the delivery was attempted
- Why the parcel could not be delivered
- Which delivery options are available
- A direct link to manage the parcel
The DPD app also provides live updates and tracking information. In many cases, you can even see the driver’s location before the delivery attempt takes place.
What Happens If You Do Nothing?
If you do not respond after the first failed delivery attempt, DPD may try again depending on the sender’s instructions. However, repeated delivery attempts are not always guaranteed.
If no action is taken, the parcel is usually moved to a nearby DPD Pickup shop so that you can collect it later.
A delivery operations supervisor explained:
“The aim is to keep parcels moving rather than leaving them stuck in the system. If there is no response after a missed delivery, the parcel is often redirected to a local Pickup point.”
The process usually follows the same pattern:
| Stage | What Happens |
| First Attempt | Driver tries to deliver the parcel |
| Missed Delivery | You receive a text or email notification |
| Customer Response | You choose another option online |
| No Response | Parcel may go to a DPD Pickup shop |
| Final Outcome | Parcel is collected or redelivered |
This process helps ensure that your parcel remains available rather than being sent back immediately.
What Happens If You Miss a DPD Delivery Attempt?
Missing a DPD delivery does not mean your parcel has been lost. In most cases, the parcel remains in the local delivery network and can still be received quickly.
Once the driver records the failed attempt, DPD updates the tracking information straight away. You are then offered several alternatives at no cost.
The number of delivery attempts depends on the sender and the type of delivery service. Some parcels are automatically redelivered the next working day, while others are held until you choose what to do next.
Many customers assume they need to call customer support, but that is rarely necessary. Almost everything can be managed digitally through the tracking link.
A recent customer shared their experience:
“I received a text saying I had missed my parcel and thought I needed to pay for another delivery. When I checked the DPD app, there was no fee at all. I simply redirected it to the local Pickup shop and collected it that evening.”
This example shows why it is important to use only the official DPD website or app rather than following links from suspicious messages.
How Can You Rearrange a DPD Delivery for Free?
Rearranging a DPD delivery is straightforward and usually takes only a few minutes. Once you receive a missed delivery notification by text or email, simply open the tracking link and sign in to the DPD website or app.
From there, you can see all available delivery options and choose whichever one suits your schedule.
You do not need to contact customer support or pay any fee to make changes. DPD includes these options as part of its standard service, which means you stay in control of your parcel after a missed delivery.
In most cases, any changes you make are confirmed immediately, and you will receive an updated delivery notification shortly afterwards.
Can You Choose Another Delivery Date?
Yes, DPD allows you to select a different day for delivery if the original date is not convenient. In many cases, next-day redelivery is available.
This is useful if:
- You know you will be home another day
- You were unexpectedly out during the original delivery
- You want to avoid travelling to a Pickup shop
DPD often provides a one-hour delivery window, making it easier to plan your day.
Can You Leave the Parcel in a Safe Place or With a Neighbour?
If you are not available, DPD lets you choose a secure place on your property where the parcel can be left. Common options include a porch, shed, side gate, or another sheltered location.
You can also nominate a trusted neighbour to receive the parcel for you. This is particularly useful if you work during the day or have an unpredictable schedule.
A DPD customer service representative said:
“Safe place and neighbour delivery are among the most popular alternatives because they reduce missed deliveries and give customers more flexibility.”
These settings can be saved in the DPD app so that they apply automatically to future deliveries.
What Free Delivery Options Does DPD Offer Instead of Redelivery?
DPD offers several alternatives if you would prefer not to wait for another home delivery attempt. All of these options are free and can be selected online within a few moments.
| Delivery Option | Description | Cost |
| New Delivery Date | Rearrange delivery for another day | Free |
| Safe Place | Leave the parcel in a secure location | Free |
| Neighbour Delivery | Send the parcel to a nearby address | Free |
| DPD Pickup Shop | Collect the parcel from a local shop | Free |
These alternatives are often more convenient than waiting at home for another delivery. For example, if you know you will not be available for several days, redirecting the parcel to a Pickup shop may be the quickest option.
Many customers also prefer neighbour delivery because it means the parcel can still be received on the same day. No matter which option you choose, DPD does not charge for making these changes.
When Might You Be Asked to Pay for DPD Redelivery?
Although DPD itself does not normally charge for redelivery, there are some situations where a payment request may appear.
The most common reason is that the retailer has its own separate delivery rules. Some online sellers may charge if multiple delivery attempts are required or if the parcel needs to be sent again after being returned.
In those situations, the fee is not coming from DPD. It is being applied by the retailer or marketplace.
Another common reason is fraud. Scam texts and emails often claim that you must pay a small amount before your parcel can be delivered.
Typical examples include:
- A message asking for £1 or £2 to “release” your parcel
- A text demanding payment for a second delivery attempt
- An email asking for bank details before the parcel can be redelivered
If you receive any of these messages, do not click the link. Instead, go directly to the official DPD website or app.
How Can You Tell If a DPD Redelivery Message Is a Scam?
Parcel delivery scams have become increasingly common in the UK, particularly during busy periods such as Christmas, Black Friday, and major online sales. Fraudsters often copy the DPD logo, colours, and wording to make their messages look genuine.
However, there are several warning signs that can help you tell the difference between a real DPD message and a scam.
What Are the Warning Signs of a Fake DPD Message?
There are several signs that a message may be fraudulent:
- It asks for payment to rearrange delivery
- The website link looks unusual or shortened
- The message creates urgency by saying “pay immediately”
- There are spelling mistakes or strange wording
- The sender’s phone number or email address appears unfamiliar
A genuine DPD message never asks you to pay for standard redelivery.
What Should You Do If You Receive One?
If you think a message may be fake, the safest approach is to ignore it and verify your parcel details independently. Do not enter any personal or banking information.
| Genuine DPD Message | Scam Message |
| Does not request payment | Requests money or bank details |
| Uses the official DPD website | Uses suspicious or shortened links |
| Neutral and informative wording | Urgent or threatening language |
| Recognisable sender details | Unusual sender name or number |
Delete the message, report it as spam, and then visit the official DPD website or app to confirm the status of your parcel.
Taking a few extra moments to check can help you avoid fraud and keep your personal information safe.
Can You Collect a Missed Parcel from a DPD Pickup Shop?
Yes, if you miss a delivery, DPD can redirect your parcel to a Pickup shop. These locations are widely available across the UK and are often found in convenience stores, supermarkets, and petrol stations, making them easy to access.
Once your parcel arrives, you’ll receive a notification with details on where and when to collect it. Most Pickup shops offer extended opening hours, which is ideal if you’re unavailable during normal delivery times. Parcels are usually held for several days, giving you flexibility to collect them.
Pickup shops are popular because they provide secure storage, convenient access, and remove the need to wait at home for another delivery attempt.
How Can You Avoid Missing a DPD Delivery in Future?
The best way to avoid missing a DPD delivery is to make full use of the tracking and delivery tools available through the DPD app and website.
DPD usually provides a one-hour delivery window and live driver tracking, so you can see when the parcel is likely to arrive and plan your day more effectively.
If you already know that you will not be at home, it is often easier to update your delivery preferences before the driver arrives. This can help you avoid delays and remove the need for a second delivery attempt.
To reduce the chance of missing a parcel, you can:
- Turn on delivery notifications and tracking alerts
- Save a preferred safe place in the DPD app
- Nominate a trusted neighbour in advance
- Redirect parcels to a nearby Pickup shop
- Check tracking updates regularly on delivery day
By using these simple options in advance, you can make future DPD deliveries quicker, easier, and far less likely to be missed.
Final Thoughts
DPD does not charge for redelivery in the UK in most standard situations. If you miss a parcel, you can easily rearrange delivery for free through the official website or app.
You also have flexible options such as choosing a new delivery date, selecting a safe place, nominating a neighbour, or collecting from a Pickup shop.
Any payment requests are usually linked to retailer-specific policies or scams, so using official DPD channels ensures a safe and cost-free experience
Frequently Asked Questions
Do you have to pay if you miss a DPD delivery?
No. DPD does not charge for standard redelivery if you miss a parcel. You can rearrange the delivery online for free.
Is it free to change DPD delivery options?
Yes. You can change the delivery date, choose a safe place, nominate a neighbour, or redirect the parcel to a Pickup shop without paying.
How many times will DPD attempt delivery?
This depends on the sender and the delivery service. In many cases, DPD will attempt delivery more than once before moving the parcel to a Pickup shop.
Can DPD leave a parcel in a safe place?
Yes. You can instruct DPD to leave the parcel in a secure place such as a porch, shed, or behind a gate.
How long does DPD keep parcels at a Pickup shop?
Parcels are usually held for several days, although the exact time may vary depending on the sender and location.
Are DPD weekend redeliveries free?
Yes, weekend redeliveries are generally free where available. However, this can depend on the delivery service chosen by the sender.
What should you do if you get a fake DPD payment text?
Do not click the link or provide any details. Delete the message, report it as spam, and check your parcel through the official DPD website or app.
