Receiving an unexpected letter from PO Box 24172, Edinburgh, 69 Morrison Street, often leads to confusion. Many individuals aren’t sure where the letter originated or whether it’s important.
As PO Box numbers can be used by various institutions, it’s natural to question its authenticity. In this case, the curiosity typically stems from uncertainty about the organisation behind the correspondence.
PO Box addresses can be linked to financial services, legal matters, or even government agencies. Unpacking who exactly uses this particular Edinburgh address helps clarify the mystery.
In this article, we examine the potential sources of such letters, the nature of their contents, and what you should do upon receiving one.
What Is PO Box 24172 in Edinburgh?
PO Box 24172 is a dedicated postal address located in Edinburgh, linked to a well-established office location at 69 Morrison Street, EH3. A PO Box address like this is typically used for managing large volumes of incoming and outgoing mail.
It offers organisations a private, manageable, and consistent method of handling communications without revealing operational locations. Edinburgh, known for its strong financial and legal sectors, hosts many such PO Boxes for reputable institutions.
The location at Morrison Street is in the city’s financial district, which supports professional services including insurance, banking, and pensions. Using a PO Box also allows organisations to sort internal mail efficiently, particularly when handling sensitive documents.
PO Boxes are commonly used in the UK by businesses looking to simplify their customer communication channels. This makes it an efficient method for ensuring security and continuity in correspondence. The specific usage of PO Box 24172 is tied to professional and structured communication purposes.
Which Company Uses PO Box 24172 Edinburgh?

PO Box 24172 in Edinburgh is most likely associated with Scottish Widows, one of the UK’s leading financial services providers.
Although the company’s website primarily lists PO Box 24171 for official communications, recurring public reports suggest that PO Box 24172 is frequently used by them as well.
Scottish Widows specialises in pensions, life insurance, savings, and investment products, which would require them to issue various forms of official mail to clients and policyholders. This may include policy updates, account notifications, or legal correspondences.
The company operates out of 69 Morrison Street, which is the registered office for Scottish Widows. It is not uncommon for large institutions to manage multiple PO Boxes for different departments or service lines.
So, even though PO Box 24172 isn’t publicly listed on their contact page, its close proximity and similarity in address to the official box strongly suggest it is part of their mail distribution system.
Is This Address a Virtual Office or a Registered Office?
69 Morrison Street, Edinburgh, EH3 8YF, is not a virtual office, it is the registered office of Scottish Widows. This address is a legitimate and well-established business location within Edinburgh’s financial district.
A virtual office is typically a third-party service offering a mailing address and other office-related services without physical presence. However, Scottish Widows has a physical operational presence at this location, including staff and service departments.
Their use of PO Boxes, such as 24171 and likely 24172, complements their registered office for handling communications efficiently. This address is also associated with other legal and administrative contact points for Scottish Widows’ operations across the UK.
Because registered offices are required for formal business registration in the UK, their presence at this address validates its credibility. Therefore, PO Box 24172 is more likely an extension of their formal mail system, rather than a rented or shared virtual setup.
Why Might You Receive a Letter from PO Box 24172, Edinburgh?
Receiving a letter from PO Box 24172, Edinburgh could be for a variety of reasons. The most likely explanation is that the letter originates from Scottish Widows, as this PO Box aligns closely with their known operations.
Common Reasons for Receiving Mail from This Address
- Policy Updates: You may be notified of changes to your pension, life insurance, or investment products.
- Account Verification: The letter could be asking you to confirm your identity or update your contact details.
- Annual Statements: Expect a summary of your account performance or a yearly review of your policies.
- Product Notices: These messages might introduce new services or explain updates to current plans.
- Regulatory Notices: Important information about legal or compliance updates may be shared due to changes in financial regulations.
- Customer Correspondence: The letter might be a reply to a query or request you’ve submitted.
If you’re currently or were previously a Scottish Widows customer, it’s worth reviewing the content carefully. For unrelated cases, consider returning the letter to the sender.
What Should You Do If You Receive a Letter from PO Box 24172 Edinburgh?

When you receive a letter from PO Box 24172, here are some steps to follow to ensure it’s legitimate and correctly addressed:
- Examine the Envelope: Look for branding, reference numbers, and your full name and address.
- Read the Letter Carefully: Understand the purpose of the letter before taking any action.
- Check for Scottish Widows Branding: Look for official headers, logos, and contact numbers.
- Review Your Records: Cross-check the letter with your account, plan, or investment details.
- Contact Customer Service: Reach out to Scottish Widows using official numbers (0345 767 8910) for clarification.
- Avoid Sharing Personal Data Immediately: Do not respond to suspicious requests without verification.
- Report Scams: If the letter seems fraudulent, notify Action Fraud or local authorities.
Taking these precautions ensures that you don’t overlook an important financial document or fall victim to a scam. In most cases, such mail is routine and harmless, but your diligence is essential to protect your personal information.
How to Contact Organisations Using PO Box 24172, Edinburgh?
To communicate with the organisation behind PO Box 24172, most roads lead to Scottish Widows. They have dedicated contact points for different services and queries.
While PO Box 24172 may not be the publicised mailing address, the close match with Scottish Widows’ main office and known PO Boxes suggests it’s managed under their postal infrastructure.
Contact Details of PO Box 24172 Edinburgh
| Purpose | Contact Information |
| General Enquiries | 0345 767 8910 |
| Web Services Support | 0345 769 7888 |
| Change of Address Support | Send to PO Box 24171, EH3 1HL |
| Scottish Widows Office | 69 Morrison Street, Edinburgh EH3 8YF |
| Office Phone Line | 0131 655 6000 |
| Individual Pensions Email | IFAindividualpensions@scottishwidows.co.uk |
Before contacting, have your policy or account number handy. If unsure about the sender, confirm their identity using official contact channels rather than replying to the letter directly.
Is There Any Cause for Concern When Receiving Mail from PO Box 24172?

There is generally no immediate cause for concern when receiving a letter from PO Box 24172, particularly if you have a relationship with Scottish Widows. The company is a legitimate and trusted financial institution regulated in the UK.
However, letters with PO Box addresses always require a cautious approach because fraudsters sometimes mimic legitimate formats. If a letter asks for sensitive information, always verify its origin through official channels.
Double-check the contact details against those provided on the company’s website. In the case of PO Box 24172, the likelihood of the correspondence being genuine is high, especially if it includes clear branding and accurate personal information.
Still, it’s wise to remain vigilant. Any unsolicited communication that feels off should be treated carefully and reported if necessary.
Conclusion
A letter from PO Box 24172, Edinburgh, usually points back to Scottish Widows. This address is tied to their central communications hub and used for client correspondence.
Although the PO Box number may not be listed publicly, evidence from similar addresses confirms the connection. Most letters from this PO Box involve standard procedures like policy updates or verification requests.
If you’re uncertain, contact Scottish Widows directly through their verified phone lines or website. Remaining aware and taking a few simple steps to validate such letters will help you manage your correspondence with confidence and protect your personal information.
FAQs About PO Box 24172 Edinburgh
What types of documents are usually sent from PO Box 24172?
Documents can include legal notices, tax information, compliance requests, or company registration updates depending on the sender.
Can I trace a PO Box address back to a specific company?
Yes, by checking public records such as Companies House or other official databases, you may identify the associated organisation.
Is 69 Morrison Street a physical office or just a mail forwarding location?
69 Morrison Street hosts serviced offices and mail forwarding services, often used by various registered companies.
Are there other PO Boxes commonly used in Edinburgh by officials?
Yes, various PO Boxes are used across Edinburgh for DVLA, HMRC, and other departments to manage official communications efficiently.
How can I verify a letter from Companies House?
Visit the Companies House website, enter the company name or number, and check if the address matches their registered correspondence location.
What does EH3 1HN postcode reveal about the address?
The EH3 1HN postcode confirms its location within Edinburgh’s business district, often linked to corporate office spaces or virtual offices.
What precautions should I take if I suspect a scam letter?
Avoid responding directly, check official websites, avoid giving personal information, and report the letter to Action Fraud or the appropriate authority.
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