Have you received an unexpected phone call from 0800 023 2635 and found yourself questioning its legitimacy? You’re not the only one.
This number has sparked concern among many across the UK, especially those involved with benefits claims through the Department for Work and Pensions (DWP). With phone scams becoming increasingly sophisticated, it’s no surprise that people are cautious.
This blog will give you the tools to understand who’s calling, why, and what you should do about it. You’ll learn how to distinguish a real DWP call from a scam, what kind of details they can legally request, and how to stay protected while staying informed.
Is 0800 023 2635 a Legitimate Number from the DWP?
Yes, 0800 023 2635 is a legitimate contact number used by the Department for Work and Pensions (DWP) in the UK.
It is commonly associated with follow-up calls regarding benefits such as Employment and Support Allowance (ESA), Personal Independence Payment (PIP), and other welfare services.
The DWP primarily uses this number for outbound communication rather than as an inbound helpline, usually when they require additional documentation, clarification, or action related to a claim.
Although it is a genuine government number, caution is always advised. Scammers can sometimes spoof official numbers using caller ID masking, making it appear as though the call is coming from a trusted source.
Therefore, it’s essential to confirm the identity of the caller and understand the context of the call before sharing any personal or sensitive information. If in doubt, contact the DWP directly using numbers listed on official government websites.
Why Would the Department for Work and Pensions Be Calling You?
The DWP may contact you from 0800 023 2635 for several reasons, typically related to your ongoing benefits application or updates required on your file.
The following are common scenarios where a call from this number might occur:
- A recent claim has been submitted and requires clarification
- An assessment has been scheduled or rescheduled
- Documents or additional evidence are missing or incomplete
- You’ve missed a prior DWP appointment or phone interview
- You previously requested support or a callback
These calls are generally linked to urgent or time-sensitive updates. If you’ve recently applied for benefits or reported a change in your circumstances, a call from this number may simply be part of the normal process.
What Kind of Information Will They Ask For?
The type of information requested during a DWP call varies depending on your specific case. However, here are the most common things they might ask:
- Your full name and National Insurance number
- Your date of birth and current home address
- Clarification of any details from a form you submitted
- Your availability for upcoming appointments or assessments
- Consent confirmation for data sharing with third parties
They may also discuss information already provided in prior documents or request updates to ensure that your file is accurate.
However, they will never ask for:
- Online banking passwords or PIN numbers
- Full credit or debit card information
- Any information under pressure or threat of losing benefits immediately
These types of requests are typically associated with scams, and should be avoided.
Could 0800 023 2635 Be a Scam Call?
While the number 0800 023 2635 is indeed used by the DWP, there is always the risk of scam calls, especially from fraudsters using number spoofing.
The rise in digital impersonation means anyone can appear to be calling from an official number while having fraudulent intentions.
Reports from community forums show that some recipients of calls from this number have experienced pushy tactics, like being rushed to verify bank details or confirm sensitive data with little context. These are signs of scam activity.
Another sign is the lack of proper identification from the caller. A real DWP staff member should provide you with their name, department, and a reference number associated with your case. If they refuse or hesitate to give you this information, end the call and report it.
Being aware of these red flags can help you differentiate a legitimate call from a fraudulent one, and prevent you from becoming a victim of identity theft or financial fraud.
How Do You Verify if the Call Was Truly from the DWP?
Verification is crucial. Never assume the call is safe just because it came from a known number. Here’s how to confirm if the call is genuine:
- Politely ask the caller to identify themselves and provide their DWP department name
- Request your case reference number to ensure they have actual knowledge of your application
- Take note of the date and time of the call, and the information they ask for
- Visit the official GOV.UK website to compare the phone number to listed DWP contacts
- If unsure, hang up and call back using a number listed on your benefits letters
Your safety comes first. A genuine DWP representative will not object if you want to verify their identity through a trusted source.
Is There a Way to Cross-Check on GOV.UK?
Yes, you can verify official contact numbers on the GOV.UK website, which provides current listings for various DWP services like PIP, ESA, Universal Credit, and Jobcentre support.
If a number like 0800 023 2635 is not listed, it doesn’t automatically mean it’s fake. However, it’s wise to be cautious. To confirm its legitimacy, you should contact a number that is officially listed on the site or included in correspondence you’ve received directly from the DWP.
Can You Call Back the Same Number Safely?
In most cases, 0800 023 2635 is used only for outbound calls from DWP representatives, so you may not be able to connect if you try calling it back.
If you miss a call or need to follow up, it’s best to use the official contact numbers found on your benefit letters or on the GOV.UK website. This ensures you’re safely reaching the correct department and avoids the risk of responding to a spoofed or fraudulent call.
How Should You Respond to a Call from 0800 023 2635?
If you receive a call from this number, here’s a guide on what you should do to protect yourself while remaining cooperative:
- Stay calm and listen carefully to the reason for the call
- Politely ask for identification, including the caller’s name and department
- Write down the reference number they provide for future use
- Do not feel pressured to answer personal questions immediately
- Ask for the information to be sent via post or secure online message if you’re unsure
Additional precautions include:
- Cross-checking the information against your most recent DWP letters
- Requesting a specific callback time to give yourself time to verify
- Refusing to give sensitive information if you feel uncertain
This approach ensures you maintain control of your data and respond appropriately to any official enquiry.
Are There Any Risks in Ignoring This Phone Call?
Yes, there can be significant risks in ignoring a phone call from 0800 023 2635, particularly if it’s a genuine call from the Department for Work and Pensions (DWP). This number is often used by DWP staff to request additional information, documents, or clarification about an ongoing benefit claim.
Failing to respond could lead to:
- Delays in the assessment or processing of your benefit
- Missed deadlines for providing essential documentation
- Automatic closure of your claim or case due to lack of response
- Suspensions or delays in payments you may be entitled to
If you’re currently in communication with the DWP or waiting on a decision, it’s best to respond quickly and appropriately. While missing one call won’t necessarily harm your case, repeated non-responses or failure to cooperate could negatively affect your benefit status.
If you’re unsure whether the call is genuine, always reconnect using official numbers found on GOV.UK or your benefit correspondence.
What Are the Key Differences Between a Scam Call and a Real DWP Call?
Recognising the difference between a scam and a legitimate call can protect you from identity theft and fraud. Here’s a detailed comparison:
| Criteria | Real DWP Call | Potential Scam Call |
| Caller identification | Provides full name, department, case reference | Refuses to identify clearly |
| Call tone | Calm, professional, respectful | Rushed, aggressive, pushy |
| Request types | Verifies identity, asks for relevant documents | Demands PINs, bank access, urgent actions |
| Verification allowed | Encourages checking online or calling back | Discourages questions, wants immediate answers |
| Voicemail or follow-up | May leave general voicemail | No voicemail, vague or pressuring messages |
Use this table to stay alert. If something feels wrong, end the call and validate with the DWP before giving any further information.
Does DWP Ever Ask for Bank Details Over the Phone?
Yes, the Department for Work and Pensions (DWP) may ask you to confirm your bank details over the phone in specific situations, such as setting up a new benefit claim or updating payment information.
This could include verifying your account number, sort code, or the name on your account. However, the DWP will never ask for sensitive details like your online banking login, full card number, or PIN.
If you’re asked for such information, it’s a clear sign the call may be fraudulent. Always verify the caller’s identity or call back using an official DWP contact number.
Conclusion
Calls from 0800 023 2635 are often part of a legitimate process managed by the DWP. Whether it’s for benefits like ESA, PIP, or Universal Credit, you may receive contact regarding further documentation or clarification.
Still, with scams becoming more advanced, it’s essential to verify every call and avoid sharing sensitive information unless you’re 100% certain of the caller’s identity.
Use trusted GOV.UK resources to cross-check numbers and always call back using an official DWP number if unsure. By staying alert, you can ensure your safety while keeping your claims on track.
FAQs About 0800 023 2635
Can the DWP Call Outside of Normal Working Hours?
Yes, though most calls happen during weekdays, DWP staff may occasionally call outside normal hours. Verify the call before proceeding.
What Should I Do If I Missed a Call from 0800 023 2635?
Don’t panic. Try calling an official DWP number listed on your benefits documents to find out why they tried to reach you.
Is It Safe to Share My National Insurance Number Over the Phone?
Yes, it’s generally safe when speaking to verified DWP staff. Always confirm the identity of the caller first.
Can I Report Suspicious Activity Related to This Number?
Yes, report it to Action Fraud or the DWP directly. Always include details such as the time of the call and what was requested.
Will DWP Ever Leave a Voicemail?
Sometimes. They may leave a general message asking you to return the call, but won’t disclose sensitive details in it.
What Information Should I Have Ready Before Calling DWP Back?
Have your National Insurance number, any reference numbers, and recent letters from DWP handy for faster verification.
Are There Other Known Numbers Used by the DWP?
Yes, the DWP uses various official numbers for different services. Check GOV.UK or your benefit letter for accurate contact information.
